SHIPPING & HANDLING CHARGES:
We normally ship all in-stock orders within 48 hours of receipt. Inside United States (Any State)
YOU HAVE 60 DAYS TO RETURN OR EXCHANGE ANY PRODUCT YOU ARE NOT SATISFIED WITH (LESS S&H) SO YOU CAN ORDER WITH CONFIDENCE.
We are the official ordering site for all of our products and every item comes with a 60 day money-back guarantee! Listed below are the options you have – we recommend Priority Mail Delivery for gift giving, Holidays, and for those of you who just can’t wait. It is only $3.00 more than regular delivery and gets it to your destination with the best speed and delivery guarantee.
USPS Priority Mail 3 – 5 Business Days Delivery $9.95 Select this service to insure delivery for Gift Giving and Holidays!
USPS First Class Mail 7 – 10 Business Days Delivery $6.95
We cannot be responsible for delays caused by the U.S. Postal Service or incorrect delivery addresses.
We stock all items in our warehouse however, occasionally due to high demand for an item or during the Holidays, we might find ourselves temporarily out-of-stock. In these rare occurrences, your order will be sent to you as soon as we receive them into our warehouse via Priority Mail at no additional charge to you. If we are in an out-of-stock position you will be notified by e:mail or phone–please do not continue to call as it will not help matters any.
Where we ship
Currently we only ship to addresses within the United States.. If you live outside the United States (i.e., Canada, the UK, Australia, etc.) but you have a stateside address, we can certainly arrange to ship your order there. Or, you can order directly from http://www.railfandepot.com and they will be able to ship to you directly. Our DVDs are recorded in the Region 0 format and should play on any DVD player that accepts an NTSC signal.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?
All orders are processed within 24 hours of receipt and shipped as soon as possible. We only use the U.S. Post Office for deliveries. If you are planning on giving an item as a gift or during the holidays we suggest you select Priority Mail to insure delivery within 3 – 5 business days. Otherwise First Class Mail will arrive within 7 to 10 days (possibly longer around Christmas). Pricing is as listed above.
Method of delivery
All of our orders are shippied via the U.S. Post Office unless you are a library, instituion or dealer in which case we will ship via UPS according to pre-arranged terms.