FAQ


Ordering Online

Is your web site secure?

Shopping with your credit card with marshallpublishinginc.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience. We use Google Analytic Tracking as a way of keeping your shopping habits secure as well.

Can I order over the phone?

Absolutely! We understand it’s sometimes easier to talk to a “real person ” when placing an order. Call us anytime Mon thru Sun 24 hours a day! Our TOLL-FREE number is: 1-888-300-3455.

Payment Options

We accept Visa, Mastercard, PayPal, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

COUPONS

IF YOU HAVE A COUPON CODE MAKE SURE YOU COMBINE THE LETTERS WITH THE NUMBERS ON ONE LINE AT CHECKOUTOnline Order Status (Tracking info and more)

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information from the U.S. Post Office. Please DO NOT CALL our Toll-Free Number to inquire about the status of your order as the representatives do not have access to this information. Instead, please email us at: info@marshallpublishinginc.com and we will respond to your request within 24 hours via email. Please send us your complete names and address and the names of the products you ordered.

Confirmation of orders

After placing an order you will get a confirmation email within 30 minutes. If you place an order with us and don’t get a confirmation email check your “junk” mail folder – it will probably be in there; otherwise, shoot us an email and we’ll follow-up with you.

Tax

You will only be charged tax if you are a resident of ILLINOIS. We are required by law to charge sales tax on orders shipped from ILLINOIS addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

Return Policy

We want you to be happy with your order! Every item we offer comes with a 100% satisfaction guarantee. If you received merchandise that was damaged in shipment, or is defective please call our Toll-Free Customer Service Number at 1-888-300-3455 and give the operator detailed information about your order, the problem, your address and phone number. We will ship you a replacement within 5 – 10 days.Return items to: Marshall Publishing ATTN: Customer Service 123 S. Hough St. Barrington, IL 60010

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